Welcome to the City Style New York Help Center!
We want your shopping experience to be easy from start to finish. Below, you'll find answers to common questions about our women's clothing, payments, shipping, returns, refunds, and customer support.
1. What does City Style New York sell?
City Style New York is an online women's fashion retailer offering clothing and wardrobe essentials for everyday wear and different occasions.
Our collections provide customers with clothing options to explore according to their personal style and preferences.
2. Where is City Style New York located?
Our business address is:
471 Fulton St, Brooklyn, NY 11201, United States
Customers can shop through our official website at https://citystylenewyork.shop/.
3. Where do you ship?
We currently ship within the United States only.
International shipping is not available.
4. Is shipping free?
Yes!
We provide FREE Standard Shipping on all orders within the United States.
There is no minimum purchase requirement.
5. How long does delivery take?
Our estimated delivery schedule is:
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Processing: 1–3 business days
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Transit: 4–7 business days
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Total Estimated Delivery: 5–10 business days
Delivery dates are estimates and may be affected by carrier-related circumstances.
6. What are your processing business days?
Our regular processing business days are Monday through Friday.
Saturday and Sunday are not counted as processing business days.
7. What is your order cutoff time?
Our daily order cutoff time is:
5:00 PM Eastern Standard Time (New York)
Orders placed after the cutoff generally begin processing on the next business day.
8. Which shipping carriers do you use?
We may use USPS, UPS, and FedEx, depending on the delivery location and shipment requirements.
9. Can I track my order?
Yes. Once your package has been dispatched, we will provide available tracking information through the shipping confirmation email.
10. Can I cancel an order?
You can request cancellation before the order is dispatched.
Email info@citystylenewyork.shop with your order number.
If your order has already shipped, you may request a return after delivery.
11. What is your return policy?
City Style New York accepts return requests within 30 business days after delivery.
Returned clothing should meet the standard return conditions described in our Return & Refund Policy.
12. Can I return clothing if it does not fit?
Yes. You may request a return within the 30-business-day return window.
For change-of-mind or incorrect-size returns, the customer pays return shipping.
Clothing must generally be unworn except for reasonable fitting, unwashed, and in its original condition.
13. Do you accept exchanges?
Yes, exchanges are accepted.
You can request a different available size, color, or clothing style within 30 business days after delivery.
Exchanges depend on availability and applicable return conditions.
14. How long does a refund take?
Approved refunds are processed within 10 business days after we receive the returned item.
Refunds are issued to the original payment method.
Your bank or card provider may require additional time to display the credit.
15. Do you charge a restocking fee?
No.
Restocking Fee: $0.00
16. Who pays for return shipping?
City Style New York pays the required return shipping costs for confirmed damaged, defective, or incorrect items.
Customers pay return shipping for change-of-mind or preference-based returns.
17. How do I return an item?
To start a return:
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Email info@citystylenewyork.shop.
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Provide your order number and return reason.
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Receive return instructions and authorization.
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Download and print the provided return shipping label.
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Package the item securely.
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Return it by mail using the designated carrier.
Please obtain the correct return address before mailing your package.
18. What should I do if my item arrives damaged?
Contact our support team promptly with your order number, a description of the damage, and photographs where available.
We will review the issue and help arrange an appropriate resolution.
19. How can I choose the right clothing size?
We recommend reviewing the product description and available size measurements before placing an order.
If you need additional product information, contact our customer support team.
20. What payment methods do you accept?
We accept the payment methods enabled and displayed during checkout.
Available options may include major credit and debit cards, depending on the active payment providers.
For more information, please review our Payment Policy.
21. Is my payment information secure?
Payments are handled through the payment processing services integrated with our ecommerce platform.
Sensitive payment details are processed by the applicable payment providers.
22. Do you offer international shipping?
No. We currently sell and ship within the United States only.
23. What if my package is delayed or missing?
Please review your tracking information and contact our support team if the package has not arrived within the estimated delivery timeframe.
We will help investigate the shipment and explain the next steps.
24. How can I contact customer support?
You can email or call us using the information below.
Business Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Time Zone: Eastern Standard Time (New York)
Contact Information
Trade Name: City Style New York
Website: https://citystylenewyork.shop/
Business Address: 471 Fulton St, Brooklyn, NY 11201, United States
Email: info@citystylenewyork.shop
Phone: +1 718-522-2202
For additional information, please review our Shipping Policy, Return & Refund Policy, or Contact Us page.
Thank you for choosing City Style New York!