Shipping policy
At City Style New York, we believe that shopping for women's fashion should be enjoyable, convenient, and straightforward. Whether you're refreshing your everyday wardrobe, choosing an outfit for a special occasion, or discovering a new favorite clothing piece, we want your order to reach you with clear expectations and reliable service.
We understand that customers want to know how much shipping costs, when their orders will be processed, and how long delivery may take.
That's why we've created this Shipping Policy to explain our shipping destinations, processing schedules, delivery estimates, tracking services, cancellations, and assistance with shipping concerns.
City Style New York offers FREE Standard Shipping on all orders within the United States, with no minimum purchase requirement.
This policy applies to purchases made through our official website: https://citystylenewyork.shop/.
1. Shipping Destinations
City Style New York currently ships exclusively within the United States.
Our shipping arrangements are:
| Shipping Information | Details |
|---|---|
| Shipping Destination | United States |
| Shipping Method | Standard Shipping |
| Standard Shipping Cost | FREE |
| Minimum Order Requirement | None |
| International Shipping | Not Available |
| Processing Business Days | Monday–Friday |
We currently do not provide international shipping.
Customers must enter a complete and accurate United States delivery address during checkout.
2. Free Standard Shipping
We want customers to understand their shipping costs before placing an order.
FREE Standard Shipping is available on ALL orders within the United States, regardless of order value.
Our free standard shipping service includes:
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No minimum purchase requirement.
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No standard shipping charges.
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No separate standard packaging or handling charges.
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Shipment through established domestic carriers.
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Tracking information when available.
Whether you purchase a single clothing item or several pieces, the standard shipping charge remains $0.00.
Applicable sales taxes, if any, are displayed during checkout before payment.
3. Order Processing Time
Estimated Order Processing: 1–3 Business Days
Before dispatch, orders go through a preparation process that may include:
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Confirming payment authorization.
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Verifying order information.
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Checking the selected clothing size, color, and quantity.
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Confirming product availability.
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Preparing and packaging the purchased items.
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Arranging shipping and carrier collection.
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Generating shipment information.
Processing time is separate from delivery transit time.
Our regular processing business days are Monday through Friday.
Saturday and Sunday are not counted as processing business days.
Orders placed after the daily cutoff normally begin processing on the next business day.
4. Shipping and Estimated Delivery Time
Our standard delivery schedule is:
| Delivery Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 Business Days |
| Shipping Transit | 4–7 Business Days |
| Total Estimated Delivery | 5–10 Business Days |
Total Estimated Delivery: 5–10 Business Days
This includes the estimated time required to prepare your order and deliver it through the shipping carrier.
Processing Time
The period required to verify, prepare, package, and arrange shipment of the order.
Shipping Transit
The period during which the carrier transports the parcel after receiving it.
Total Delivery Estimate
The combined processing and shipping transit periods.
All estimated delivery periods are expressed in business days.
Our standard business-day schedule is Monday through Friday.
Delivery estimates are not guaranteed arrival dates. Unexpected carrier disruptions, severe weather, address errors, or operational circumstances may affect delivery.
5. Daily Order Cutoff Time
Our daily order cutoff time is:
5:00 PM Eastern Standard Time (New York)
Order processing follows our Monday–Friday business-day schedule.
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Orders placed before 5:00 PM on a business day generally enter processing that business day.
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Orders placed after 5:00 PM generally enter processing on the next business day.
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Orders placed on Saturday or Sunday generally enter processing on Monday.
The order cutoff determines when order processing begins.
Placing an order before the cutoff does not guarantee same-day shipment.
Orders normally require 1–3 business days for preparation before dispatch.
6. Shipping Carriers
City Style New York may use established shipping carriers, including:
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USPS — United States Postal Service
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UPS — United Parcel Service
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FedEx
The carrier selected depends on the delivery destination, package dimensions, shipment requirements, and available shipping services.
Customers receive available carrier and tracking details after dispatch.
7. Order Confirmation
After placing an order, customers receive an order confirmation using the email address provided at checkout.
The confirmation may contain:
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Order number
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Purchased products
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Selected sizes and colors
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Order amount
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Shipping address
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Payment information
Please review the confirmation carefully.
If any information is incorrect, contact us promptly at info@citystylenewyork.shop.
8. Shipping Confirmation and Tracking
When your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.
How to Track an Order
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Open your shipping confirmation email.
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Locate the tracking number.
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Visit the official website of the assigned carrier.
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Enter the tracking number.
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Review the latest shipment updates.
Tracking information may take approximately 24–48 hours after dispatch to appear or update in the carrier's system.
If tracking details remain unavailable, please contact our support team.
9. Multiple Items and Separate Shipments
Some orders containing multiple clothing items may arrive in separate packages.
This can occur because of packaging requirements, stock arrangements, or fulfillment logistics.
If your order is shipped separately:
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Items may arrive on different business days.
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Separate tracking numbers may be provided.
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Different carriers may be used.
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Standard shipping remains FREE for the entire order.
No additional standard shipping fee applies simply because an order is divided into multiple parcels.
10. Accurate Shipping Addresses
Customers must provide complete and correct shipping information during checkout.
Please confirm:
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Recipient's full name
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Street address
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Apartment or unit number, if applicable
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City
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State
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ZIP code
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Contact information
If you notice an address error, contact info@citystylenewyork.shop immediately.
We will attempt to update the address before shipment.
Once the parcel is handed over to the carrier, an address change cannot be guaranteed.
If a package is returned because of incorrect customer-provided information, we will review the circumstances and explain available reshipment or refund options.
Any applicable additional charges caused by a customer-provided address error will be explained before further action.
11. Damaged Packages or Clothing
We aim to ensure clothing orders are prepared and packaged appropriately.
However, unexpected damage may occur during transportation.
If your order arrives damaged, please contact us promptly.
How to Report Damage
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Inspect the outer package and clothing items.
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Take photographs of damaged packaging.
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Photograph the affected product.
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Keep the original packaging where possible.
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Email info@citystylenewyork.shop.
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Include your order number and a description of the issue.
Our team will review the report and arrange an appropriate resolution.
City Style New York covers the required return shipping cost when clothing arrives damaged, defective, or incorrect.
A replacement, exchange, or refund may be arranged according to our Return & Refund Policy.
12. Lost or Missing Packages
If your package does not arrive within the estimated delivery timeframe, please review the tracking information.
If the parcel cannot be located, contact our support team.
We may:
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Review shipment records.
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Contact the assigned carrier.
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Investigate the tracking status.
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Request delivery confirmation.
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Arrange an appropriate resolution.
If a package is confirmed lost during transit, we will arrange an appropriate replacement or refund.
13. Packages Marked Delivered but Not Received
If the carrier marks your order as delivered but you cannot locate it:
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Check your entrance, mailbox, porch, or designated delivery area.
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Verify the shipping address.
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Ask household members or building management.
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Review any available carrier delivery photographs.
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Contact the carrier for further information.
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Contact us if the package remains missing.
We will help investigate and determine the appropriate next steps.
14. Delivery Delays
Our estimated total delivery time is 5–10 business days.
Unexpected delays may occur because of:
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Severe weather
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Carrier transportation problems
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Address-related difficulties
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Shipping network disruptions
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Unexpected order processing issues
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Delivery access restrictions
If an order is significantly delayed, we will make reasonable efforts to notify the customer.
If we cannot dispatch an order within the applicable shipping timeframe, we will provide appropriate revised shipping information and obtain the customer's consent to a delay or arrange cancellation and a refund as required by applicable law.
15. Undeliverable or Returned Packages
A shipping carrier may return an order when delivery cannot be completed.
Examples include:
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Incorrect shipping addresses
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Missing apartment details
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Multiple unsuccessful delivery attempts
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Refused deliveries
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Delivery access restrictions
When a package is returned, we will review the situation and contact the customer regarding appropriate reshipment or refund options.
Additional charges arising from customer-provided address errors will be disclosed before they are applied.
16. Order Cancellations
We understand that customers sometimes need to cancel an order.
Cancellation requests should be submitted before dispatch.
How to Request Cancellation
Email info@citystylenewyork.shop with:
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Customer name
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Order number
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Cancellation request
If the order has not shipped, we will review its status and arrange cancellation.
Approved cancellation refunds are normally processed within 10 business days after approval, or sooner when required by applicable law.
If an order cannot be shipped within the legally applicable timeframe and the customer does not agree to a delay, we will provide the required prompt refund.
After dispatch, standard cancellation may no longer be available. Customers may request a return following delivery.
17. Returns and Exchanges
City Style New York accepts return requests within 30 business days after delivery.
Exchanges are accepted subject to product availability and the applicable return conditions.
Customers pay return shipping for change-of-mind returns.
We cover required return shipping costs for confirmed damaged, defective, or incorrect items.
For complete instructions, visit our Return & Refund Policy.
18. Business Hours
Our customer support business hours are:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Time Zone: Eastern Standard Time (New York)
Our daily order cutoff is 5:00 PM Eastern Standard Time (New York).
19. Contact Information
Trade Name: City Style New York
Website: https://citystylenewyork.shop/
Business Address: 471 Fulton St, Brooklyn, NY 11201, United States
Email: info@citystylenewyork.shop
Phone: +1 718-522-2202
If you need assistance with shipping, order tracking, delivery delays, damaged clothing, or cancellations, please contact us using the information above.
Thank you for shopping with City Style New York. We appreciate the opportunity to make your online fashion shopping experience convenient and dependable.
