Refund policy
At City Style New York, we understand that choosing women's clothing online is a personal experience. Sometimes an item may not fit as expected, a color may not match your preference, or you may decide that another style would suit you better.
We want customers to feel informed and comfortable when purchasing from our online store.
This Return & Refund Policy explains our return window, clothing return conditions, return shipping costs, downloadable return labels, exchanges, and refund procedures.
We offer 30 business days for returns, accept exchanges, and do not charge restocking fees.
1. Return Policy Overview
| Return Information | Details |
|---|---|
| Return Window | 30 Business Days After Delivery |
| Return Method | By Mail |
| Return Label | Downloadable and Printable |
| Exchanges | Accepted |
| Restocking Fee | None |
| Refund Processing | Within 10 Business Days After Receiving the Returned Item |
| Refund Method | Original Payment Method |
| Return Shipping for Damaged, Defective, or Incorrect Products | Paid by City Style New York |
| Return Shipping for Change-of-Mind Purchases | Paid by Customer |
For this policy, business days are Monday through Friday.
The return period begins on the business day following delivery. A return request must be submitted within the 30-business-day window.
Contact info@citystylenewyork.shop to begin the process.
2. Clothing Return Conditions
For change-of-mind returns, items should meet the following requirements:
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Return requests must be submitted within 30 business days after delivery.
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Clothing must be unworn, apart from reasonable fitting or inspection.
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Items must be unwashed.
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Clothing must be free from stains, strong odors, and customer-caused damage.
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Original product tags must remain attached where supplied.
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Clothing must not have been altered or modified.
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Original packaging should be included whenever reasonably available.
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Customers must provide an order number or other proof of purchase.
These requirements apply to women's clothing purchased from City Style New York.
Customers may try on an item to assess its fit and appearance.
However, clothing worn for extended use, washed, damaged, or permanently altered by the customer may not qualify for a standard preference-based return.
These restrictions do not limit rights concerning defective, damaged, incorrect, or materially misdescribed products.
3. How to Request a Return
Step 1: Contact Customer Support
Email info@citystylenewyork.shop within the 30-business-day return window.
Please include:
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Full name
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Order number
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Product name
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Size and color, where applicable
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Reason for return
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Refund or exchange preference
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Photographs when reporting damaged, defective, or incorrect products
Step 2: Receive Return Instructions
Our support team will review the request and provide:
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Return authorization
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Designated return mailing address
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Return instructions
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Downloadable and printable return label
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Information about applicable return shipping charges
Step 3: Download and Print Your Return Label
Download and print the label provided by our support team.
For confirmed damaged, defective, or incorrectly supplied products, we provide a prepaid return label when a return is required.
For preference-based returns, the customer is responsible for return shipping.
Step 4: Package Your Clothing
Fold and package the item securely.
Include original tags and relevant packaging where reasonably available.
Attach the correct shipping label.
Step 5: Mail Your Return
Send the parcel through the designated shipping carrier.
Retain your shipment receipt and tracking information until the return is completed.
Step 6: Inspection and Refund
After receiving the returned item, we inspect its condition and review the return requirements.
Approved refunds are processed according to the timeframe explained below.
4. Return Method and Mailing Address
Return Method: By Mail Only
Customers must contact our support team to obtain the correct return mailing address.
Our listed business address is not automatically the return-processing address.
Do not send returns directly to 471 Fulton St, Brooklyn, NY 11201, United States unless our support team specifically instructs you to do so.
Using an incorrect return address may delay processing.
5. Downloadable and Printable Return Labels
We provide return labels for authorized returns.
The process is straightforward:
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Request a return by email.
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Receive return instructions and authorization.
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Download the provided label.
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Print the label.
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Attach it securely to the package.
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Mail the package through the specified carrier.
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Retain the tracking number.
Providing a return label does not mean every return is free.
We will explain any customer-paid return shipping cost before the customer authorizes it.
6. Return Shipping Costs
Damaged, Defective, or Incorrect Clothing
City Style New York pays the required return shipping cost when:
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Clothing arrives damaged.
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An item has a confirmed defect.
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The wrong item is delivered.
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A different size or color is supplied from the one ordered.
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An order contains a confirmed fulfillment error.
When a return is required, a prepaid return label will be provided.
Customers are not responsible for return shipping charges for verified errors or damage covered by this section.
Change-of-Mind Returns
Customers pay return shipping costs when:
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They change their mind.
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They choose the wrong size.
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They prefer a different color.
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They no longer want the item.
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They want a different style.
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The return is unrelated to a product defect or fulfillment error.
If we arrange a customer-paid shipping label, its cost will be explained before the customer agrees to proceed.
Any authorized shipping cost deduction will be disclosed before the refund is issued.
7. No Restocking Fees
City Style New York does not charge restocking fees.
Restocking Fee: $0.00
Approved refunds generally include the purchase price of the returned clothing and applicable sales taxes associated with that purchase.
Customer-paid return shipping costs may affect the final refunded amount.
Original standard shipping is free, so there is no original standard shipping charge to deduct.
8. Damaged or Incorrect Items
If an order arrives damaged, defective, or incorrect, contact us promptly.
Please provide your order number, a description of the issue, and photographs when reasonably available.
Our team will review the matter and arrange an appropriate resolution, including:
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Replacement
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Exchange
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Return and refund
City Style New York covers the required return shipping cost for confirmed damaged, defective, or incorrectly supplied items.
Please retain the clothing until you receive instructions.
9. Exchanges
City Style New York accepts exchanges within 30 business days after delivery.
Customers may request another size, color, or available clothing style.
Exchanges are subject to product availability and applicable return conditions.
Exchanges Due to Our Error
When an item arrives damaged, defective, or incorrect:
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We pay required return shipping.
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We provide a prepaid return label when necessary.
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Replacement standard shipping is free within the United States.
Preference-Based Exchanges
When the customer wants a different size, color, or style:
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The customer pays return shipping.
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The original item must meet standard return conditions.
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Replacement standard shipping is free within the United States.
If the replacement costs more, we will explain the difference before collecting additional payment.
If it costs less, the price difference will be refunded to the original payment method.
If the replacement is unavailable, another available product or a refund may be arranged.
10. Refund Processing Time
Once we receive your returned item, our team will inspect it and determine whether the return meets the applicable conditions.
Approved refunds are processed within 10 business days after we receive the returned item.
This timeframe includes inspection and refund processing.
Refunds are issued to the original payment method used during checkout.
Your bank or payment provider may require additional time to display the refunded amount.
If you have not received a refund processing confirmation within 10 business days after the return reaches our facility, please contact info@citystylenewyork.shop.
11. Refund Amounts
Approved refunds generally include:
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The purchase price paid for the returned item.
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Applicable sales taxes associated with the item.
Customer-paid return shipping costs, including any authorized return label charge, may be deducted where agreed.
No restocking fee will be charged.
We will clearly explain any applicable deduction before completing the refund.
12. Items That Do Not Meet Standard Return Conditions
For change-of-mind returns, we may decline items showing:
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Extended wear
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Washing after delivery
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Significant stains or odors
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Customer-caused damage
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Permanent alterations
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Missing original components or tags that materially affect the item's return condition
These restrictions do not affect remedies for defective, damaged, incorrectly supplied, or misdescribed items.
13. Lost or Undelivered Orders
If your package does not arrive, contact our customer support team.
We will investigate the shipment using the available tracking and carrier information.
If the parcel is confirmed lost in transit, an appropriate replacement or refund will be arranged.
Packages marked as delivered but not received may require an additional investigation.
14. Order Cancellations
Customers may request cancellation before dispatch.
Email info@citystylenewyork.shop with your name and order number.
Approved cancellation refunds are normally processed within 10 business days after cancellation approval, except where a shorter period is required by law.
Once an order has shipped, standard cancellation may no longer be possible.
Customers may request a return after delivery.
15. Refund Security
Refunds are issued through the original payment method.
We will never require customers to email full card numbers, card security codes, banking passwords, or one-time verification codes to receive a refund.
Please report suspicious payment-related communications to our support team.
16. Consumer Rights
Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be restricted under applicable United States federal or state law.
17. Related Policies
For delivery schedules and shipping details, please review our Shipping Policy.
For general purchasing conditions, review our Terms of Service.
18. Business Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Time Zone: Eastern Standard Time (New York)
19. Contact Information
Trade Name: City Style New York
Website: https://citystylenewyork.shop/
Business Address: 471 Fulton St, Brooklyn, NY 11201, United States
Email: info@citystylenewyork.shop
Phone: +1 718-522-2202
Thank you for shopping with City Style New York. We aim to make returns, exchanges, and refunds clear, fair, and manageable.